cv990's Privacy Policy
Your personal information is completely safe with us — this policy explains in detail how we collect, use, and protect it.
Introduction
cv990 (referred to hereafter as "we", "us", or "the platform") is an online gaming platform in Bangladesh that places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect when you register, log in, or use our services on cv990, how we use that information, and how we protect your privacy.
This policy applies to our website, mobile application, and all digital services provided by cv990. Please read this policy carefully before using our services.
Information We Collect
cv990 collects various types of information to deliver its services properly. This information falls into two main categories: information you voluntarily provide, and information collected automatically while you use the platform.
2.1 Information You Provide
The following information is collected for account creation and service management:
- Full name and username
- Email address and mobile number
- Date of birth (for age verification purposes)
- Residential address within Bangladesh
- Payment method details (bKash, Nagad, Rocket, Upay account information)
- Government-issued document information for identity verification (if required)
2.2 Automatically Collected Information
When you use cv990, the following information may be collected automatically:
- IP address and device identifier information
- Browser type, version, and operating system
- Date, time, and duration of site access
- Pages visited and click patterns
- Referral source (where you came from before visiting our site)
- Information obtained through cookies and similar tracking technologies
2.3 Transaction Information
A record of each of your financial transactions is stored in our system, including deposit and withdrawal amounts, dates, methods, and transaction status.
Purpose of Data Use
cv990 uses collected information for the following legitimate purposes:
- Account management: To complete registration, login, and identity verification processes.
- Service delivery: To manage betting, gaming, and other activities smoothly.
- Financial transactions: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
- Customer support: To help resolve your issues via live chat and email.
- Fraud prevention: To ensure account security and detect suspicious activity.
- Regulatory compliance: To meet applicable legal obligations.
- Service improvement: To improve the quality of our platform and the user experience.
- Communication: To inform you about bonuses, promotions, and important updates (subject to your consent).
Data Sharing & Disclosure
cv990 shares your information with third parties only in limited circumstances and in accordance with strict policies:
4.1 Service Provider Partners
We work with trusted service providers for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, fraud prevention, and customer service management. These organisations receive only the information necessary to carry out their specific tasks and operate under confidentiality agreements equivalent to this policy.
4.2 Legal Obligations
We may be required to disclose information in response to a court order, legal process, or a lawful request from a government authority. In such cases, we will provide only the minimum information necessary.
4.3 Business Changes
If there is any change in ownership or structure of cv990 (such as a merger or acquisition), your information may be transferred to the new owner, who will also be required to ensure equivalent protections under this policy.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the cv990 website. Cookies are small text files stored in your browser that help our website function correctly.
5.1 Essential Cookies
These cookies are essential for the basic functionality of the website — for maintaining login sessions, security verification, and managing necessary form operations. They cannot be disabled.
5.2 Functional Cookies
These improve your user experience by remembering your preferences, language selection, and information from previous sessions.
5.3 Analytical Cookies
These cookies are used to understand usage patterns on our platform and to improve services. The information collected is generally anonymised.
You can control or delete most cookies from your browser settings, though this may limit the functionality of some services.
Data Retention & Deletion
cv990 retains your information only for as long as it is needed:
- Account information: For as long as your account is active and for the period required by law after it is closed.
- Transaction records: For the period required under financial regulations.
- Customer support communications: For a reasonable period after the issue is confirmed resolved.
- Technical logs: For a limited period to maintain security and system health.
Once the set retention period has passed, your information is securely deleted or anonymised.
Data Security Measures
cv990 has adopted industry-standard technical and organisational measures to keep your personal information secure:
- SSL encryption: All data transmissions are protected by SSL/TLS encryption.
- Encrypted storage: Sensitive information is stored in an encrypted state.
- Access controls: Only authorised staff can access the information they need.
- Regular security audits: Our systems undergo regular security reviews.
- Two-factor verification: Additional verification applies to high-risk transactions.
International Data Transfers
As cv990 is an international online gaming platform, your information may be processed or stored on servers outside Bangladesh. For any such data transfers, we ensure that equivalent data protection measures are in place in the destination country or with the relevant service provider.
We always ensure the same standard of protection for your information, wherever it is stored or processed.
Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access
You can find out what information cv990 holds about you, how it is being used, and with whom it has been shared.
9.2 Right to Rectification
If any information we hold about you is inaccurate or incomplete, you can request that we correct it.
9.3 Right to Erasure
In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
9.4 Right to Object to Processing
You may object to your information being used for specific purposes, such as marketing communications.
9.5 Right to Data Portability
You may request to receive your personal information in a common format.
To exercise any of the above rights, please contact our support team: [email protected]
Protection of Minors
cv990 is strictly a platform for people over the age of 21. We do not knowingly collect or store personal information from any minor. If it comes to our attention that an account was created by a minor, that account will be closed immediately and the associated information will be securely deleted.
If you believe a minor is using our platform, please let us know at [email protected].
Third-Party Services
Third-party services linked to cv990, such as bKash, Nagad, Rocket, and Upay, have their own privacy policies. Information collected while using these services is governed by their own policies. We are not responsible for the privacy practices of third parties, so we recommend reading the relevant payment provider's policy before processing any payment.
Changes to This Policy
cv990 may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:
- By displaying a notice on the website's main page
- By sending a message to your registered email address
- Via a notification while you are using the service
If you continue to use cv990 after any changes, you will be considered to have agreed to the updated policy. The current version of the policy will always be available on this page.
Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please contact our customer support team:
- Email: [email protected]
- Live chat: Available 24 hours a day, 7 days a week
- Support language: Bengali and English
We will process your request as quickly as possible. Complex matters relating to data protection may require a little extra time to review.
For more information or assistance
Our 24/7 support team is always here for you — in Bengali or English.
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